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Mary Karston was hired by a popular fast-food restaurant as an order-taker and cashier. Shortly after taking the job, she was shocked to overhear an employee bragging to a friend about shortchanging customers. She confronted the employee who then snapped back. Mind your own business. Besides, everyone does it and the customers never miss the money. Mary didn?t know how to respond to this aggressive stance.
What would be the practical consequences on the fast-food industry and on consumers if cashiers generally shortchanged customer at every opportunity?


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